BizzOX
BFSI Outsourcing
BizzOX supports BFSI institutions with secure, compliant customer service, KYC/AML operations, and end-to-end back-office solutions — enabling faster decisions and superior customer experiences.
24/7
Support Coverage
100%
Regulatory Adherence
40+
Languages Supported
< 2min
Avg First Response Time
Customer Support & Account Servicing
Omnichannel, secure support to enhance customer satisfaction and trust across every banking touchpoint.
24/7 Inbound Support
Handling queries related to accounts, transactions, cards, loans, policies, and investments.
Outbound Calling
Welcome calls, EMI reminders, renewal notifications, and cross-sell campaigns.
Email & Chat Support
Instant assistance on statements, grievances, and product inquiries.
Multilingual Helpdesk
Supporting regional and international clients with localized service in 40+ languages.
KYC, Onboarding & Compliance
Ensuring regulatory adherence and seamless onboarding for individuals and institutions.
Digital KYC Verification
Document validation, face match, liveness detection, and video KYC processing.
Customer Onboarding
End-to-end account opening, document collection, and activation workflows.
AML Screening
Automated and manual screening against global watchlists and PEP databases.
Loan & Credit Services
Supporting financial institutions across the entire credit lifecycle — from origination to recovery.
Loan Application Processing
Data capture, eligibility checks, and document validation at scale.
Disbursement & EMI Setup
Coordinating final documentation, payout confirmation, and auto-debit setup.
Delinquency Management
Early bucket collection support, payment reminders, and NPA follow-ups.
Credit Card Support
Application tracking, limit enhancement requests, and chargeback processing.
BFSI Businesses
We Partner With
Retail & Commercial Banks
Scalable support operations for high-volume retail banking queries.
Insurance Companies
Claims, policy servicing, and agent helpdesk solutions.
Wealth Management Firms
Client onboarding and portfolio servicing for HNI customers.
Payment Processors
Dispute resolution, fraud support, and merchant services.
Explore Other Industries
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